SHIPPING

We use Canada Post for shipping.  Processing of an order is generally within 2-3 business days. 
FREE  shipping in Canada
$11.00 shipping to US

For customers outside North America, please email us at katharine@naturebag.ca for a shipping estimate. 
Any customs or duty charges are paid by the recipient. 

RETURNS AND EXCHANGES

We take great pride in our Naturebag and hope you are delighted with your purchase. We therefore offer our customers a 100% satisfaction guarantee if you are not completely satisfied.. Upon receipt of your item, if you are not satisfied please contact us within 14 days. Providing the product is in its original condition, we can then arrange for its return and a full refund or exchange. Please note, you will be refunded the cost of the product only, excluding the original shipping.The shipping cost incurred to return the item is also at the purchaser's expense.

Please email us katharine@naturebag.ca to organize your return or exchange.